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F A Q ' S

Order Information
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How can I reach someone regarding my order? If you have questions regarding an order placed online the best way to reach us is via email at We do our best to return all inquiries within 24 hours.

Can I cancel my order? Yes. To cancel your order please notify us via email at within 24 hours of placing your order. Please note orders that have already shipped can not be canceled.

Why do my pieces not look exactly like the picture? Due to the natural quality of most of our items, no two items will be exactly alike in color, ship or size. Each piece is slightly unique - which we tend to love!

Returns, Exchanges & Repairs
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Can I return my order? Yes! If you are not satisfied with your order, you can return it for a full refund within 10 days of the delivery date. All items must be returned in the same condition in which you received them. Shipping costs and lost returns are the responsibility of the buyer. If you would like to return an item, please contact us with your invoice number and item you wish to return and we will provide you with the correct mailing address.

Will I be issued a refund? Yes. We will issue a refund for all returned items postmarked within 10 days of delivery. Please allow 7-10 business days for processing.

Can I exchange my order? Unfortunately we do not accept exchanges at this time.

My jewelry broke, can I send it back to be repaired? We are happy to repair anything that is damaged within three months of purchase for free. However, if there are missing or damaged pieces, a small replacement fee for those items may apply. Please contact us at for a repair.

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When will my order ship? All retail pieces will typically ship within 3-5 business days after your purchase. Business days do not include Saturday, Sunday or public holidays. Please note: This does not include any listing marked as a pre-sale item.

How will my order be shipped? All orders are shipped via USPS first class mail, unless an upgrade is otherwise selected.

Does Brittany Allen ship internationally? Yes, all international shipping is done via USPS first class international mail. International shipping may take up to 2-6 weeks for delivery.

Other Questions
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Will you gift wrap my order? All orders are packaged in a special Brittany Allen way. However, if your invoice needs to be removed from your package or if you want to leave a special note inside, please leave us that information in notes at checkout or email us at as soon as you place your order.

Can I customize an order or piece? Yes. If you are looking for gifts for a larger group, bridesmaid options or just would like to possibly tweak an item, please email us a and we can discuss your options.

I own a store, do you sell your jewelry wholesale? Yes, if you are a store looking to sell our jewelry, please fill out a wholesale application here and we will be in touch within 24 hours.

I'm an influencer, do you collaborate? Yes, we would love to! Please email us at with your name and links to your website and/or social media. if approved, we will be in touch within 24 hours about a possible campaign.